Cebu Pacific
Cebu Pacific Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cebu Pacific has 1.9 star rating based on 485 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend Cebu Pacific to a friend or colleague.
- Rating Distribution
Pros: Hard to contact hotline numbers, I cant contact anyone, I have booked so many floghts already.
Cons: Its difficult to contact customer service, Difficult to reach, Hard to contact.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cebu Pacific has 1.9 star rating based on 485 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend Cebu Pacific to a friend or colleague.
- Rating Distribution
Pros: Hard to contact hotline numbers, I cant contact anyone, I have booked so many floghts already.
Cons: Its difficult to contact customer service, Difficult to reach, Hard to contact.Recent recommendations regarding this business are as follows: "Email to trinidadrosalynd @***.com", "Try to get the best flight possible.", "service of pal is way better compared to you", "It's very hard to contact the customer service", "Fly with someone else".
Most users ask Cebu Pacific for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brisbane, QueenslandTo change my return flight to Australia
User's recommendation: Email to trinidadrosalynd @***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dubai, DubaiLost baggage
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | College Park, GeorgiaI need to rebook flight CD2N5F to April 2, 2024
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo cancel my flight and convert to travel fund
Preferred solution: I would like to Convert my booking to travel fund
User's recommendation: Maybe
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Osaka, KinkiReport lost baggage
- Mis management on baggage
Preferred solution: Return my baggage
User's recommendation: If this issue will not be resolve I’l make to file a complaint against cebu pacipic and to report it in media and will convince all my friends to not to fly with cebu pacific.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service
Preferred solution: Apology
Change of tickets
User's recommendation: I Bock rong I want go 02.02.2024
Refund
I dont know how many times i should write you about this
I need to get a refund from cebu as per the e mail received on December 25 2023
"Good news! We've received your refund request under booking reference number CWCFSR, and is set for immediate processing. We're dedicated to get this sorted for you as soon as possible.
Important Notice About Your Insurance:
Based on the Group Policy Wording approved by the Insurance Commission, guests must contact our insurance partner Chubb to request for cancellation of cover and premium refund. Once requested, premium will be refunded by CEB separately from flight fare, and will appear as another line item in your bank statement on different billing cycles.
Stay tuned for updates!
To learn more about refunds, click here.
Sincerely,
Your Cebu Pacific Team"
Copy attached.
So if you cant do anything stop wasting my time
And *** me more .
Alaa antar
User's recommendation: Dont deal with cebu
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLuggage is badly damage
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed help with my flight
- Dont have any
- I cant use a ticket that i have paid for
Preferred solution: I want to use my ticket with my new friend
User's recommendation: stay away from this airline
Appalling customer service and holding back my Unrefunded money
Dear Sir/Madam,
I initially booked my flight with Cebu Pacific on November 6, 2022, for June 25,2023 flights that cost $2,290.77.
On February 10,2023, Cebu Pacific contacted me via email to inform me about alterations to my return connecting flights. Consequently, I rescheduled my flight on February 14, 2023 for June 24, 2023 in response to the airline's revised flight schedule.
The total cost of this adjusted flight came to $2,129.52, and my Booking Reference number is MLILJK.
I used the $2,290.77 saved in the Travel Fund to cover the expense for rebooking the flight, which amounted to $2,129.52.
I also booked seats on February 17, 2013 that costs $255.00.
To sum up the total airfare: $2,129.52 + $255.00 is $2,324.52.
My flight scheduled for June 24, 2023, was cancelled by the airline on May 29, 2023.
I sent an email to customer service regarding a refund and they replied on June 15, 2023, and they reassured me that it would be available within two billing cycles.
I sent follow-up emails on August 23, 2023 and on September 18,2023 regarding the unrefunded cancelled flights, but I have received NO reply up to this date.
I also chatted on messenger twice to follow up on my refund.
The Chat Session reference numbers are: 835**** on September 28,2023, and 840**** on October 16, 2023.
Cebu Pacific initially refunded $255.00 on June 22, 2023 . Since then, the remaining $2,129.52 is still pending to be refunded.
I kindly request your assistance in resolving the overlooked and pending refund from Cebu Pacific as customer service has failed to properly assist me on this matter.
I am deeply disheartened that the pending refund promised by customer service representative has not been properly carried out, and this is now the month of October 2023.
- Cheaper fare
- Cheap service
Preferred solution: Full refund
User's recommendation: Do not trust Cebu Pacific
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequest for assistance
Preferred solution: Kindly re arrange our seat arrangement so that my wife seated beside me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dublin, LeinsterTook a long time and did nothing
Airline Expert Talks
Manage booking
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Revieweri want to cancel my booking VBLFND and DG628Z...
No response
Preferred solution: Full refund
User's recommendation: Not use Cebu air what ever the reason is
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